Fulfilment Policy
V1.1-Last edited on 12th July 2024
1. Services Offered
We specialise in providing digital marketing services, including SEO (Search Engine Optimisation), PPC (Pay-Per-Click) advertising, and PR (Public Relations) services. All our offerings are service-based, and we do not provide physical goods… Until our merch drops 😎
2. Refund Policy
Due to the nature of our services, we do not offer refunds once a service has been initiated. We strive to meet the expectations and satisfaction of our clients, and any concerns or issues will be handled directly through our support channels.
3. Cancellation Policy
If you wish to cancel our services, we require a minimum of one month’s notice before the next billing cycle. This allows us to wrap up any ongoing projects and plan accordingly. Cancellations made without the required notice period will still be billed for the upcoming month.
4. Contact Information
If you have any questions, support, or service requests, please email us at Josh@famoso.co.uk. We aim to respond to all enquiries within 24 hours during regular business hours.
5. Payment Information
We accept payments via Stripe and PayPal, supporting all major credit card providers, including Visa, Mastercard, and American Express. We also accept bank transfers. All payment transactions are secure, and we comply with PCI standards to ensure the safety of your payment information.
6. Data Protection and Privacy Policy
Your privacy is important to us. We comply with all relevant data protection laws and regulations. Your personal or business information will be securely stored and used solely to deliver our services. We do not sell or share your data with third parties without your explicit consent, except as required by law.
7. Dispute Resolution
If you are unsatisfied with our services, please contact us at Josh@famoso.co.uk to discuss your concerns. We are committed to finding a mutually acceptable resolution. Our goal is to resolve disputes amicably and efficiently, ensuring customer satisfaction and maintaining the quality of our services.
8. Terms of Use
By using our services, you agree to comply with our terms of service. These terms outline your rights and responsibilities when using our services and our obligations to you as a service provider. You can view our full Terms of Service (insert link) for more detailed information. We reserve the right to update these terms as necessary, and any changes will be communicated to our clients via email.
9. Our Approach: Underpromise, Overdeliver
We believe in being straightforward and honest. Our goal isn’t just to get the job done and exceed your expectations. We focus on building long-term relationships, which means we care about client retention, lifetime value, and delivering more than we promise. This business has grown through word of mouth because we prioritise your happiness and success. If you’re happy, you’ll tell others, and that’s how we both win. We want you to become a referrer because we know that client satisfaction is the key to success.
10. Terms and Conditions
By using our services, you agree to the terms and conditions outlined in this policy. We reserve the right to update these terms as necessary, and any changes will be communicated to our clients via email.
V1.1-Last edited on 12th July 2024
1. Services Offered
We specialise in providing digital marketing services, including SEO (Search Engine Optimisation), PPC (Pay-Per-Click) advertising, and PR (Public Relations) services. All our offerings are service-based, and we do not provide physical goods… Until our merch drops 😎
2. Refund Policy
Due to the nature of our services, we do not offer refunds once a service has been initiated. We strive to meet the expectations and satisfaction of our clients, and any concerns or issues will be handled directly through our support channels.
3. Cancellation Policy
If you wish to cancel our services, we require a minimum of one month’s notice before the next billing cycle. This allows us to wrap up any ongoing projects and plan accordingly. Cancellations made without the required notice period will still be billed for the upcoming month.
4. Contact Information
If you have any questions, support, or service requests, please email us at Josh@famoso.co.uk. We aim to respond to all enquiries within 24 hours during regular business hours.
5. Payment Information
We accept payments via Stripe and PayPal, supporting all major credit card providers, including Visa, Mastercard, and American Express. We also accept bank transfers. All payment transactions are secure, and we comply with PCI standards to ensure the safety of your payment information.
6. Data Protection and Privacy Policy
Your privacy is important to us. We comply with all relevant data protection laws and regulations. Your personal or business information will be securely stored and used solely to deliver our services. We do not sell or share your data with third parties without your explicit consent, except as required by law.
7. Dispute Resolution
If you are unsatisfied with our services, please contact us at Josh@famoso.co.uk to discuss your concerns. We are committed to finding a mutually acceptable resolution. Our goal is to resolve disputes amicably and efficiently, ensuring customer satisfaction and maintaining the quality of our services.
8. Terms of Use
By using our services, you agree to comply with our terms of service. These terms outline your rights and responsibilities when using our services and our obligations to you as a service provider. You can view our full Terms of Service (insert link) for more detailed information. We reserve the right to update these terms as necessary, and any changes will be communicated to our clients via email.
9. Our Approach: Underpromise, Overdeliver
We believe in being straightforward and honest. Our goal isn’t just to get the job done and exceed your expectations. We focus on building long-term relationships, which means we care about client retention, lifetime value, and delivering more than we promise. This business has grown through word of mouth because we prioritise your happiness and success. If you’re happy, you’ll tell others, and that’s how we both win. We want you to become a referrer because we know that client satisfaction is the key to success.
10. Terms and Conditions
By using our services, you agree to the terms and conditions outlined in this policy. We reserve the right to update these terms as necessary, and any changes will be communicated to our clients via email.
